Fast service instead of worry lines with ALPINE‘s spare parts and maintenance options.

Quality and reliability for users and analysis results take priority. Which is why the ALPINE air 
jet sieve e200 LS has been the last word in 
particle size analysis for more than 50 years. 


If in spite of this, you experience problems: our spare parts and maintenance options are there to assist you – quickly and without hassle.

Spare parts service

The warehouse in Augsburg has all the most common spare parts in stock. This means that generally speaking, parts ordered in the service department by midday will be shipped the same day.

Maintenance contracts

The ALPINE air jet sieve e200 LS is a particle size analyser that is used in many cases for quality assurance applications. The DIN ISO 9000 ff. standard mandates that these types of analysers be tested at regular intervals.

Basic maintenance contract

Price on request

Performance scope:

  • Annual inspection of the analyser in your factory
  • General check for function and damage
  • Pressure test
  • Test run
  • Preparation of a system log

Full-service maintenance contract

Alpine's full-service maintenance package guarantees a high availability of the e200 LS and moreover gives you the assurance that the analyses carried out on your products are of maximum precision.

Price on request

Performance scope:

  • Annual inspection of the analyser in our Augsburg factory
  • General check for function and damage
  • Pressure test
  • Loan of an air jet sieve during maintenance
  • Shipping/return transport of the units within the EU
  • Replacement of defective parts
  • Support if problems arise in between scheduled maintenance measures
  • Quickest possible reaction brought about by the fast shipment 
of spare parts
  • Inspection of analysis sieves

Qualification

Qualification documentation for e200 LS

no. 414639

The qualification is the "documented proof that the equipment, systems and units in the installed or modified design correspond to the approved design and to the manufacturer‘s recommendations." (ZLG – Aide Memoire 2010.)

  • Qualification master plan
  • Risk analysis/evaluation as per FMEA

 

Qualification templates for:

  • Installation qualification (IQ)
  • Operation qualification (OQ)
  • Performance qualification (PQ)

The above-named qualification templates are supplied without performance of the tests.

Training and qualification on site

Price on request

If required, we offer a number of additional services for the e200 LS:

  • Training of operators
  • Test run and inspection of qualification documents (IQ, OQ)
  • Execution on site

Software

  • Software updates
    If a software update becomes available, you can also receive this free update at any time from our service department.
  • Software releases
    If a new and fee-based software release becomes available, then you can also order it from our service department.
  • Software upgrades
    However, software upgrades, for example from eControl Basic to Professional or from eControl Professional to Ultimate can only be ordered from our sales department.

Direct contact to our service department:

HOSOKAWA ALPINE Aktiengesellschaft

Tel.: +49 821 5906-462

Fax +49 821 5906-457

Telephone Hotline: +49 821 5906-111

E-mail: service@alpine.hosokawa.com

Hosokawa Alpine's logo

HOSOKAWA ALPINE

Aktiengesellschaft
P.O. Box 10 11 51
D-86001 Augsburg, Germany
Peter-Dörfler Str. 13-25
D-86199 Augsburg, Germany

Tel.: +49 821 5906-0
Fax: +49 821 5906-101
E-mail